The following terms and conditions apply to stays of less than 90 nights booked directly with Nonanteneuf Apartments and platforms (https://nonanteneuf-hotel.ch) or on the Coucou&Co website, for an accommodation rented under the Nonanteneuf brand (https://booking.coucounco.ch). If you have booked through another online platform (Airbnb, booking.com, etc.), please consult their terms and conditions.
The establishments operated under the Nonanteneuf appart‧hōtel brand (hereinafter: “Nonanteneuf“) and the accommodation units they comprise are managed by Coucou&Co SA (hereinafter: “Coucou&Co“), which acts as the direct representative of the operating entity of the establishment toward the beneficiary of the accommodation service (hereinafter: the “guest“). For the sake of simplicity, the term “Establishment” is used in these general terms and conditions to refer both to this operating entity and its representative.
2.1 Conflicting standards rule
The general terms and conditions of third-party online booking platforms (e.g. Booking.com, Airbnb, etc.) take precedence over these general terms and conditions if the booking is made on one of these third-party online booking platforms.
However, if the booking is made directly on the Nonanteneuf website (https://nonanteneuf-hotel.ch) or on the Coucou&Co website, for an accommodation unit rented under the Nonanteneuf brand (https://booking.coucounco.ch), only these general terms and conditions will be applicable.
2.2 Depending on length of stay
These general terms and conditions are fully and irrevocably binding on guests making bookings for stays of less than 90 nights or for any booking for which these terms and conditions have been accepted.
3.1 Contract conclusion
By sending an electronic request or, at the latest, by receiving the written booking confirmation, the guest declares his full acceptance of these general terms and conditions. These terms and conditions can be consulted at any time on the Nonanteneuf website (https://www.nonanteneuf-hotel.ch/en/general-booking-conditions).
3.2 Persons concerned
If a third party has acted on behalf of the guest, the guest and the third party shall be jointly and severally liable for all obligations relating to the stay as set forth in these general terms and conditions.
4.1 Contract start
A booking is confirmed once the Establishment has issued the booking confirmation.
4.2 Duration
The accommodation unit is made available for the period booked. The period indicated in the booking confirmation is decisive. The guest is not entitled to use the accommodation unit for a longer period.
4.3 Extension
The guest may not shorten or extend a confirmed booking, unless otherwise agreed by the Establishment.
5.1 Price
The price of the stay is clearly indicated in the booking offer and includes VAT (3.8% or any other applicable rate).
The price of the stay includes:
The price of the end-of-stay cleaning, including change of household linen and renewal of consumables, may be included in the price of the stay or be indicated separately (depending on Nonanteneuf establishments). In this latter case, this separate fee includes VAT (3.8% or any other applicable rate).
5.2 Payment
A deposit of 50% of the price of the stay is paid by the guest at the time of booking. The remaining 50% is payable 30 days before the start of the stay. For bookings made less than 30 days before the start of the stay, the full price of the stay must be paid by the guest at the time of booking.
Payments are made by credit card. For bookings made more than 30 days before the start of the stay, payment of the deposit may exceptionally be made by bank transfer, with the express agreement of the Establishment.
5.3 Security deposit
The Establishment may require a security deposit from the guest as a guarantee for the stay, to be provided before the start of the stay.
The security deposit is intended to cover any damage caused by the guest or to cover any exceptional costs or damage caused by failure to comply with these general terms and conditions. In particular, damage to the inventory, furniture, accommodation unit or building, as well as non-payment or other costs (e.g. loss of keys/badges) may be deducted from the security deposit.
The security deposit does not bear interest and will be released within 30 days of the end of the stay if all amounts due have been paid and no damage has been found at the time of departure.
5.4 Identification documents
At the time of the pre-check-in, which takes place approximately 10 days before the start of the stay, or at any other time requested by the Establishment, the guest must provide a copy of his ID as well as those of the other people occupying the accommodation unit.
5.5 Failure to pay the price, the security deposit or provide identification documents
In the event of non-payment of the deposit, of the balance of the price, of the security deposit, or in case of non-submission of the required identity documents, within the deadlines set before the start of the stay, the Establishment reserves the right to cancel the booking and refuse access to the accommodation unit without delay before the start of the stay, while applying the corresponding cancellation fees (see cancellation policy).
If the guest fails to pay any amount due and owing during his stay, he will be in default on the due date. The Establishment will remind the guest to pay the due amount within 3 days. If this deadline is not met, the Establishment has the right to immediately cancel the booking; the guest will then lose the right to stay in the accommodation unit and must leave it immediately (i.e. within 24 hours, after which access will be withdrawn).
6.1 Cancellation policy
When a guest wishes to cancel a booking, the cancellation policy of the third-party online booking platform (e.g. Booking.com, Airbnb, etc.) through which the guest made his reservation applies.
For bookings made directly on the Nonanteneuf website (https://nonanteneuf-hotel.ch) or on the Coucou&Co website, for an accommodation unit rented under the Nonanteneuf brand (https://booking.coucounco.ch), the cancellation policy is as follow:
*In the event of a refund, transaction fees, administrative charges or exchange fees may be levied, depending on the method of payment used at the time of booking.
6.2 Cancellation by the Establishment
Should the guest fail to show up at the booked accommodation unit, the Establishment reserves the right to cancel the booking, while applying the corresponding cancellation fees (see cancellation policy).
The Establishment also reserves the right to cancel the booking, before or during the stay, if the conclusion, continuation or completion of the stay is not or is no longer acceptable. In such cases, the guest must leave the accommodation unit immediately (i.e. within 24 hours, after which access will be withdrawn). This is systematically the case in the following situations:
7.1 Inspection
The accommodation unit is checked by the Establishment before each stay. The descriptions given are true and written in good faith.
In the event of damage, missing equipment or any other defect noted upon arrival, the guest must notify the Establishment within 24 hours by telephone or by e-mail at guest@nonanteneuf-hotel.ch. Unless otherwise denied, the condition of the accommodation unit is considered satisfactory and accepted without reservation.
7.2 Arrival
Guests are expected to arrive between 4 pm and 8 pm, unless otherwise agreed with the Establishment.
7.3 Departure
On the day of departure, the accommodation unit must be vacated by 11 am at the latest, unless otherwise agreed with the Establishment. Late departure without the consent of the Establishment may result in additional costs, especially if the delay prevents the cleaning company from accessing the accommodation unit.
8.1 In general
The guest undertakes to treat the accommodation unit, common areas, inventory, furniture and appliances with the utmost care. Instructions for the use of the accommodation unit must be scrupulously followed. The guest also undertakes to ensure that the accommodation unit is used with due consideration for the other occupants and neighbors of the building.
If the obligations of use and care are breached, if the accommodation unit is occupied by more than the agreed number of people, or if the purpose of the accommodation unit is not respected, the guest is fully responsible and may have his stay cancelled and must leave the accommodation unit immediately (i.e. within 24 hours, after which access will be withdrawn).
8.2 Number of occupants
The accommodation unit may be occupied by no more than the number of people specified in the booking. Children under the age of 2 are not included in the count.
8.3 Destination
The accommodation unit may only be used for its intended purpose (temporary private accommodation). In particular, no commercial activity is tolerated.
8.4 Construction, repair and maintenance
No changes may be made to the accommodation unit or common areas.
8.5 Animals
Pets (including dogs, cats, birds, reptiles, rats, ferrets, guinea pigs, hamsters, etc.) are prohibited, unless expressly authorized by the Establishment.
8.6 Household linen and consumables
All household linen (complete bed linen, bath and kitchen towels) as well as a set of consumables (toilet paper, dish soap, trash bags, etc.) are provided by the Establishment upon the guest’s arrival in the accommodation unit.
8.7 Wi-Fi / TV networks
Wi-Fi / TV access is included in the booking. The Establishment assumes however no liability for damages resulting from the use of Internet / TV (spam, viruses, disturbances, connection failures, fraudulent use by the guest, etc.). The guest or third parties may not claim any compensation from the Establishment.
8.8 Heating / Air conditioning
The Establishment assumes no responsibility for any malfunction of the air conditioning (if present in the accommodation unit) or heating due to causes beyond its control. The guest is not entitled to any compensation.
8.9 Mail
To receive mail or packages at the address of the accommodation unit, the guest is required to follow the instructions provided in the booking guide for the relevant accommodation unit.
9.1 In general
The house rules applicable are those published on the Nonanteneuf website (https://www.nonanteneuf-hotel.ch/en/house-rules),as well as those specified in the booking guide for the relevant accommodation unit.
9.2 Common areas
The guest must show respect for other occupants of the establishment when using common areas, stairwells, elevators and all corridors, and must keep these areas clean. It is forbidden to store objects in these areas, as they may block passage and impede evacuation in the event of an emergency or fire.
9.3 Waste
Waste must be placed in a closed garbage bag. The guest must also follow the instructions for waste disposal given in the booking guide of the accommodation unit.
9.4 No smoking
Smoking is strictly prohibited in the establishment’s common areas and inside the accommodation unit.
9.5 Parties and disturbances
The guest must avoid excessive noise that may disturb other occupants of the establishment or neighbors and respect their rest between 10 pm and 7 am. It is forbidden to hold parties in the accommodation unit.
The Establishment has the right to enter the accommodation unit at any time in order to carry out any necessary checks or repairs.
If, during the stay, repairs are necessary or urgent to ensure that the guest can use the accommodation unit as intended, the guest must inform the Establishment immediately. The Establishment will then arrange for the necessary service providers to intervene as soon as possible.
If repairs are necessary due to damage caused by the guest (blocked drains, damaged appliances, broken glass, etc.), the cost of these repairs will be charged to the guest. Loss of keys/badges will be charged at the actual cost of replacing the necessary equipment. These amounts may be directly deducted from the security deposit.
11.1 In general
At the end of the stay, the accommodation unit must be left in good condition, with furniture in its original position, appliances and crockery clean and tidy, and rubbish bins cans emptied. If the accommodation unit is found to be in a condition that exceeds the usual degree of soiling resulting from normal use, an amount of up to CHF 55.- per hour of extra cleaning (including administrative costs) may be deducted from the security deposit.
The guest must report any damage caused during his stay. The cost of repairing or replacing any damage or breakage discovered after departure will be deducted from the security deposit.
11.2 Early termination of stay
In the absence of written notice and express authorization from the Establishment the guest’s early departure from the accommodation unit does not entitle the guest to a refund of any part of the booking.
12.1 Civil liability
The guest declares that he is covered by a civil liability insurance and will provide the Establishment with the insurance certificate upon request.
12.2 Responsibility during the stay
The guest is required to comply with these general terms and conditions. The guest is also solely responsible for any loss, damage or deterioration of the inventory, furniture, accommodation unit or building, caused by him or by any other person occupying or invited to the accommodation unit. The guest is also responsible for damage caused by carelessness, smoking and improper use of the accommodation unit.
In the event of damage resulting from a breach of these terms and conditions, or loss, damage or deterioration of inventory, furniture, accommodation unit or the building, the Establishment is entitled to deduct all or part of the security deposit. If the deposit is insufficient to cover the cost of the damage, the guest will be required to pay the remaining balance of the repair amount, as invoiced by the Establishment, within 30 days.
13.1 Contract performance
The Establishment is responsible for the booking and its proper execution, as well as the associated services. The Establishment also provides customer service, including through a call center and messaging.
13.2 Exclusion of liability
In general, the Establishment declines all responsibility for theft, loss or deterioration of personal belongings of the guest or third parties, as well as for any lack of enjoyment of the accommodation unit not caused by its fault. The Establishment ‘s liability is also excluded for acts and omissions of the guest, unforeseeable or unavoidable acts or omissions of third parties, force majeure or events which any person engaged by the Establishment was unable to foresee or avoid despite exercising due care.
If events of force majeure or other unforeseeable circumstances beyond the control of the Establishment make it impossible to carry out the stay, the Establishment reserves the right to cancel the booking and offer the guest alternative accommodation unit with similar or superior characteristics. If the guest refuses the transfer of the booking or if such a transfer is not possible, the Establishment will reimburse all sums received for the booking for the remaining part of the stay, or for the entire stay if it has not started.
The Establishment is authorized to collect, process and use personal data as necessary to ensure the proper functioning of its business. Data will only be stored and passed on to third parties to the extent necessary. The guest agrees to this.
The guest also agrees to the privacy policy published on the Nonanteneuf website (https://nonanteneuf-hotel.ch/politique-de-confidentialite/).
These general terms and conditions are governed by Swiss law. The exclusive place of jurisdiction is the location of the accommodation unit.