1. Preamble

The establishments marketed under the Nonanteneuf appart‧hōtel brand (hereinafter: "Nonanteneuf") and the accommodation units they contain are managed by the company Coucou&Co SA (hereinafter: "Coucou&Co"), which acts as the direct representative of the establishment's operating entity towards the beneficiary of the accommodation service (hereinafter: "the guest"). In the context of these general terms and conditions, the term "Establishment" thus designates, for simplification purposes, both this operating entity and its representative.

2. Scope of Application

2.1. Rule of conflict of norms

The general terms and conditions of third-party online booking channels (e.g. Booking.com, Airbnb, etc.) take precedence over these general terms and conditions if the reservation is made on one of these third-party online booking platforms.

On the other hand, if the reservation is made directly on the Nonanteneuf website or on the Coucou&Co website, for an accommodation unit rented under the Nonanteneuf brand, these general terms and conditions are solely applicable.

2.2. Depending on the duration of the stay

These general terms and conditions fully and irrevocably bind guests who make reservations for stays of less than 90 nights in accommodation units rented under the Nonanteneuf brand or for any reservation in the context of which these general terms and conditions have been accepted.

3. Birth of the contractual relationship

3.1. Conclusion of the contract

By sending an electronic request or at the latest upon receipt of the written confirmation of the reservation, the guest declares to fully accept these general terms and conditions. These general terms and conditions are available at any time on the Nonanteneuf website.

3.2. Persons concerned

If a third party acted on behalf of the guest, the latter and the third party are jointly and severally liable for all obligations related to the stay indicated in these general terms and conditions.

4. Start of contract, duration, extension

4.1. Start of contract

A reservation is confirmed after the Establishment has issued the reservation confirmation.

4.2. Duration

The accommodation unit is made available for the reserved period. The period indicated in the reservation confirmation is definitive. The guest does not have the right to use the accommodation unit for a longer period.

4.3. Extension

The guest cannot shorten or extend a confirmed reservation, unless agreed otherwise by the Establishment.

5. Reservation

5.1. Price

The price of the stay is clearly indicated in the reservation offer and is indicated incl. VAT (rate of 3.8% or any other rate in force).

Included in the price of the stay are:

• Accommodation unit, furniture, equipment (esp. household appliances) – as stated in the reservation listing
• All charges (electricity, gas, heating, water, etc.)
• Laundry (i.e. bedding, shower and kitchen linens) and a set of consumables – upon entry into the accommodation unit
• Wifi / TV
• Weekly cleaning of the accommodation unit, including change of laundry and renewal of consumables – for stays of several nights only, as indicated in the reservation listing.

The end-of-stay cleaning fee, including change of laundry and renewal of consumables, may be included in the price of the stay or indicated separately (depending on the Nonanteneuf establishments). In the latter case, it is indicated incl. VAT (VAT rate of 3.8% or any other rate in force).

5.2. Payment

A deposit of 50% of the price of the stay is paid by the guest at the time of reservation. The remaining balance of 50% is to be paid 30 days before the start of the stay. In case of reservation made less than 30 days before the start of the stay, the total price of the stay is paid by the guest at the time of reservation.

Payments are made by credit card. For reservations made more than 30 days before the start of the stay, the payment of the deposit may exceptionally be made by bank transfer, with the express agreement of the Establishment.

5.3. Security Deposit

The Establishment may require the guest to deposit or authorize a security deposit as a guarantee for the stay, to be performed before the start of the stay.

The deposit is intended to cover possible damages caused by the guest or to cover possible exceptional costs or damages generated by non-compliance with these general terms and conditions. Notably, damages caused to the inventory, furniture, accommodation unit or building as well as payment defaults or other costs (e.g. loss of keys/badges) are deducted from the deposit amount.

The deposit does not bear interest and, if all amounts due are paid and no damage has been noted at the time of departure, the deposit is released within 30 days following the end of the stay.

5.4. Identity documents

At the time of pre-check-in, which takes place approximately 10 days before the start of the stay, or at any other time required by the Establishment, the guest must provide a copy of their identity document as well as those of other persons occupying the accommodation unit.

5.5. Default of payment of price, deposit or transmission of identity documents

In case of non-payment of the deposit, the balance of the price, the security deposit, or non-transmission of required identity documents, within the deadlines fixed before the start of the stay, the Establishment reserves the right to cancel the reservation and refuse access to the accommodation unit without delay before the start of the stay, while applying the corresponding cancellation fees (see cancellation policy).

If the guest does not pay a possible amount due and payable during their stay, they are in default on the due date. The Establishment will remind the guest to pay the amount due within 3 days. If this grace period is not respected, the Establishment is entitled to immediately cancel the reservation; the guest then loses the right to stay in the accommodation unit and must leave it immediately (that is to say within 24 hours, after which access will be withdrawn).

6. Cancellation

6.1. Cancellation Policy

When a guest wishes to cancel their reservation, the cancellation policy of the third-party online booking platform (e.g. Booking.com, Airbnb, etc.) on which they made their reservation is applicable.

For reservations made on the Nonanteneuf website or on the Coucou&Co website, for an accommodation unit rented under the Nonanteneuf brand, the cancellation policy is as follows:

General cancellation conditions:

• Withdrawal period: Reservations can be cancelled free of charge* within 4 hours following the reservation confirmation, unless indicated otherwise during the booking process.
• Cancellation: Any cancellation made 5 days before the arrival date is fully refunded*. Past this deadline, no refund can be made. *In case of refund, transaction fees, administrative fees or exchange fees may be deducted, depending on the payment method used at the time of reservation.

Specific cancellation conditions: Specific cancellation conditions may apply to a particular establishment or be opted for by the guest at the time of their reservation. In such a case, the specific cancellation conditions take precedence over the general cancellation conditions and are solely applicable to the reservation in question. They are indicated in the guest's reservation confirmation.

Notification: To be eligible for free or partial cancellation, the cancellation request must be made by the guest before 16:00 within the aforementioned deadlines, by email to the address guest@nonanteneuf-hotel.ch.

6.2. Cancellation by the Establishment

In case of no-show of the guest in the reserved accommodation unit, the Establishment reserves the right to cancel the reservation, while applying the corresponding cancellation fees (see cancellation policy).

The Establishment also reserves the right to cancel the reservation, before or during the stay, when the conclusion, continuation or complete execution of the stay is not or no longer acceptable. In these cases, the guest must leave the accommodation unit immediately (that is to say within 24h, after which access will be withdrawn). This is notably the case systematically in the following cases:

• The reservation was made on the basis of false or misleading information concerning important aspects (e.g. identity of the guest or use of the accommodation unit not in conformity with its purpose).
• There are objective reasons to believe that the guest's behavior could harm or significantly harms the proper functioning, safety or tranquility of the establishment, or the reputation of other occupants of the establishment.

7. Arrival and departure

7.1. Inspection

The accommodation unit is checked and examined by the Establishment prior to the stay. The descriptions indicated are in conformity with reality and are written in good faith.

In case of damages, missing equipment or other defects noted upon the arrival of the guest, the latter has a period of 24h to report these defects to the Establishment by phone or by email to the address guest@nonanteneuf-hotel.ch. Failing any disputes, the state of the accommodation unit will be deemed compliant and accepted without reservation.

7.2. Arrival

In principle, the guest's arrival takes place between 16:00 and 20:00, unless agreed otherwise with the Establishment.

7.3. Departure

On the day of departure, the accommodation unit must be vacated at the latest by 11:00, unless agreed otherwise with the Establishment. A late departure without approval from the Establishment may entail additional fees, particularly if the delay prevents the cleaning company from accessing the accommodation unit.

8. Usage

8.1. General

The guest undertakes to treat the accommodation unit, common areas, inventory, furniture and appliances with the greatest care. Instructions relating to the use of the accommodation unit must be followed scrupulously. The guest also undertakes that the accommodation unit is used with the consideration required by the circumstances towards other occupants and neighbors of the establishment.

If usage and care commitments are breached, if the accommodation unit is occupied by a number of persons greater than that agreed or if the purpose of the accommodation unit is not respected, the guest is fully responsible for this and may have their stay cancelled and have to leave the accommodation unit immediately (that is to say within 24h, after which access will be withdrawn).

8.2. Number of occupants

The accommodation unit may at most be occupied by the number of persons cited in the reservation. Children under 2 years old are not part of the count.

8.3. Purpose

The accommodation unit may only be used for the purpose for which it is intended (temporary private accommodation). Notably, no commercial activity is tolerated.

8.4. Construction, repair and maintenance

No modification may be made to the accommodation unit or common areas.

8.5. Animals

Domestic animals (notably dogs, cats, birds, reptiles, rats, ferrets, guinea pigs, hamsters, etc.) are prohibited, unless express agreement given by the Establishment.

8.6. Laundry and consumables

All household linen (complete bedding, bath towels and kitchen towels) as well as a set of consumables (toilet paper, dishwashing product, trash bag, etc.) are provided by the Establishment upon the guest's entry into the accommodation unit.

8.7. Wi-Fi / TV Networks

Access to the Wi-Fi / TV network is included in the reservation. The Establishment assumes no liability however for damages resulting from the use of Internet / TV (spam, virus, disruptions, connection disturbances, fraudulent use by the guest, etc.). The guest or third parties cannot claim any compensation from the Establishment.

8.8. Heating / Air Conditioning

The Establishment assumes no liability in connection with a possible malfunction of the air conditioning (if such a system is included in the accommodation unit concerned) or heating for all causes independent of its will. The guest cannot claim any compensation.

8.9. Mail

To receive mail or packages at the address of their accommodation, the guest is required to follow the instructions indicated in the reservation guide of the accommodation unit in question.

9. House Rules

9.1. General

The applicable house rules are those published on the Nonanteneuf website, as well as those specified in the reservation guide of the accommodation unit in question.

9.2. Common spaces

The guest must show respect towards other occupants of the establishment when using common areas, the stairwell, elevators and all corridors, and must keep these zones clean. It is prohibited to store objects in these zones, as they risk blocking passage and hindering the clearance of zones in case of emergency or fire.

9.3. Waste

Waste must be placed in a closed garbage bag. The guest additionally respects the instructions indicated in the reservation guide of the accommodation unit regarding waste treatment.

9.4. Smoking ban

It is formally prohibited to smoke in the common areas of the establishment and inside the accommodation unit.

9.5. Parties and night noise

The guest avoids excessive noise which may inconvenience other occupants of the establishment or neighbors; they respect their rest from 22:00 to 7:00. It is prohibited to organize parties in the accommodation unit.

10. Interventions and repairs

The Establishment is generally authorized to access the accommodation unit at any time to carry out necessary checks or repairs.

If during the stay repairs are necessary or urgent to ensure the guest the compliant use of the accommodation unit, the guest informs the Establishment immediately. The Establishment then takes charge of bringing in the required service providers as soon as possible.

If repairs must be done to repair damage caused by the guest (clogged drains, damaged household appliances, broken glass etc.), the cost of these interventions will be borne by the latter. The loss of keys/badges is billed at the effective amount of replacement of necessary equipment. These amounts may be directly deducted from the deposit.

11. End of stay

11.1. General

At the end of the stay, the accommodation unit must be in order, furniture elements in their initial place, household appliances and dishes clean and tidy, as well as trash cans emptied. If the accommodation unit is found in a state exceeding the usual dirtiness resulting from normal use, an amount up to CHF 55.- per hour of additional cleaning necessary (including administrative costs generated) may be deducted from the deposit amount.

The guest is required to report damages caused during their stay. Repair or replacement costs for damage or breakage discovered after their departure will be deducted from the deposit amount.

11.2. Early end of stay

Failing written communication and explicit authorization from the Establishment, abandonment of the accommodation unit by the guest before the agreed date does not allow for obtaining a refund of a corresponding part of the reservation.

12. Liability of the guest

12.1. Civil liability

The guest declares to benefit from civil liability insurance and, upon request, will communicate their insurance subscription certificate to the Establishment.

12.2. Liability during the stay

The guest is required to respect these general terms and conditions. The guest is furthermore solely responsible for any loss, damage or deterioration of the inventory, furniture, accommodation unit or building, caused by themselves or by any other persons occupying or invited into the accommodation unit. The guest is also responsible for damages caused by lack of care, smoking and non-compliant use of the accommodation unit.

In case of damage resulting from the violation of these general terms and conditions or loss, damage, deterioration of the inventory, furniture, accommodation unit or building, the Establishment is authorized to deduct all or part of the deposit. If the latter is not sufficient to cover the amount of the damage, the guest is required to pay the balance of the repair amount due, upon invoice sent by the Establishment, within a period of 30 days.

13. Liability of the Establishment

13.1. Execution of the contract

The Establishment takes charge of the reservation and the due and proper execution thereof, as well as related services. The Establishment also ensures customer service, notably through a telephone center and messaging.

13.2. Exclusion of liability

The Establishment generally declines all liability for theft, loss or deterioration of personal effects of the guest or third parties, as well as for the lack of enjoyment of the accommodation unit not resulting from its fault. Its liability is also excluded for acts and failures of the guest, unforeseeable or unavoidable acts or failures of third parties, cases of force majeure or events that any person to whom the Establishment has appealed could not foresee or avoid despite required diligence.

14. Impossible execution

If events of force majeure or other unforeseeable circumstances not imputable to the Establishment make the execution of the stay impossible, the Establishment reserves the right to cancel the reservation and to propose another accommodation unit to the guest endowed with similar or superior characteristics. If the guest refuses the transfer of the reservation or if such a transfer is not possible, the Establishment refunds them the entirety of the sums received for the reservation for the remaining part of the stay, or for the whole of the stay if it has not started.

15. Data protection

The Establishment is authorized to collect, process and use personal information to the extent that this is necessary to ensure the proper functioning of its activity. Data is stored and transmitted to third parties only to the extent that this is necessary. The guest consents to this.

The guest furthermore consents to the privacy policy published on the Nonanteneuf website.

16. Applicable law and legal venue

Swiss law is applicable to these general terms and conditions. The exclusive legal venue is that of the location of the accommodation unit.